What can we help you with?
My Product | Repairs | Warranty
Mesa 3
Allegro 3
Archer 3
Geode
Uinta
SnowGage
Mesa 2
Allegro 2
Archer 2
Cedar CP3
Cedar CT8
Legacy Products
Allegro 2 Support
Downloads
Knowledge Base
Documentation
Developers
News
My Product
Allegro 2 Knowledge-base
Accessories (6)
Bluetooth (6)
Desktop Connection (ActiveSync or Windows Mobile Device Center) (9)
- WMDC in Windows 10
- Alternatives to Windows Mobile Device Center
- WMDC will not fully install, connect, or uninstall
- Connecting many devices over time can cause issues with WMDC / ActiveSync
- Remote file time stamp incorrect
- Can not connect after resuming PC from sleep
- Corporate Security (Firewall or Virus Scan) conflict
- USB connection issues with WMDC / ActiveSync
- Common connection issues with ActiveSync / WMDC
Display (LCD and Touchscreen) (10)
- Display visibility and brightness in outdoor lighting
- Prevent touchscreen disabled message
- Recommendations for using capacitive touchscreen in cold or wet conditions
- Backlight will not turn on
- Gloves for use with capacitive touchscreen
- Home screen missing or not functional
- Touchscreen not responding or accurate on A2
- Operation of the capacitive touchscreen in heavy rain or snow
- Can not tap very precisely on capacitive touchscreen
- Display or control Field PC on desktop PC, monitor, projector
GPS (6)
Installing Software or Updates (1)
Internet or Network Connection (10)
- Accessing email on the rugged handheld
- AT&T 3G data enabled SIM card not working
- Setting up a static IP address
- Mobile hotspot tethering
- Network connection not working through Ethernet dock
- Wifi drops connection
- Repeated requests for password to the same Wifi network
- Bluetooth PAN host connection
- Enterprise security integration
- Setting up a secure corporate network connection
Keyboard or Virtual Keys (5)
Memory (Program and Storage) (4)
Not Responding (Lock up) (5)
Power (Battery or External Supply) (12)
- Regulatory Lithium warning label on packaging should not prevent shipments
- Unofficial battery packs may void warranty
- Cold temperature affects on battery capacity
- Firmware updates for new battery packs
- Battery will not take a charge or unit will not turn on
- Old charger will not charge newer product model
- Red battery screen appears on Archer 2 or Allegro 2
- Power Monitor error message appears repeatedly
- Handheld will not stay in suspend while charging
- Charging options and limits
- Powering devices through bottom ports
- Solar panel power supply
Serial COM Port (3)
Software Development (13)
- Platform and Device Identification in Software
- Locking down the rugged handheld
- Prevent touchscreen disabled message
- Internal storage memory performance and behavior
- Using and programming function keys on Allegro 2
- GNSS software development
- Developing apps for Microsoft Windows Embedded Handheld 6.5
- Updating apps from Windows Mobile to Windows Embedded Handheld
- Programmatically controlling the camera
- Disabling the built-in camera
- Taking screen shots of the Field PC
- Terminal (TTY) software for the Field PC
- Display or control Field PC on desktop PC, monitor, projector
System Maintenance (6)
USB Host Port (2)
