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Product Notices
Mesa Pro
Mesa 3
Allegro 3
Archer 3
Geode
HarvestMaster
Uinta
Snowgage
Cedar Tablet
Legacy Products
Product Notices
Lithium-Ion Battery Safety Notice
Mesa 2 Supply Constraints
Allegro 2 Support
Downloads
Knowledge Base
Documentation
Developers
News
My Product
Allegro 2 Knowledge-base
Accessories (6)
Camera options for the rugged handheld
Solar panel power supply
Powering devices through bottom ports
Flash memory card compatibility
USB Host port compatible devices
Spreadsheets on the Field PC
Bluetooth (6)
Wedge software for the Field PC
Long range Bluetooth options
Transfer files to smartphone
Bluetooth repeatedly drops connection
Known issues with built-in BT Manager in Windows Mobile
Connecting a Bluetooth Device to your Handheld
Desktop Connection (ActiveSync or Windows Mobile Device Center) (9)
WMDC in Windows 11 or Windows 10
WMDC will not fully install, connect, or uninstall
Alternatives to Windows Mobile Device Center
Connecting many devices over time can cause issues with WMDC / ActiveSync
Remote file time stamp incorrect
Can not connect after resuming PC from sleep
Corporate Security (Firewall or Virus Scan) conflict
USB connection issues with WMDC / ActiveSync
Common connection issues with ActiveSync / WMDC
Display (LCD and Touchscreen) (11)
Display visibility and brightness in outdoor lighting
Best Practices for Capacitive Touchscreen
Prevent touchscreen disabled message
Recommendations for using capacitive touchscreen in cold or wet conditions
Backlight will not turn on
Gloves to Use with a Capacitive Touchscreen
Home screen missing or not functional
Touchscreen not responding or accurate on A2
Operation of the capacitive touchscreen in heavy rain or snow
Cannot tap very precisely on capacitive touchscreen
Display or control Field PC on desktop PC, monitor, projector
GPS (7)
GNSS/GPS Accuracy Explained
Fix internal GPS on Archer 2 or Allegro 2
Common GPS receivers and settings
Raw GNSS data output for further differential correction
GIS/GPS data collection software for Windows Mobile
GNSS software development
GNSS (GPS) Data Post-Processing
Installing Software or Updates (1)
Soft Input Panel (SIP or virtual keypad) options
Internet or Network Connection (10)
Enterprise security integration
Accessing email on the rugged handheld
AT&T 3G data enabled SIM card not working
Setting up a static IP address on Allegro 2 or Archer 2
Mobile hotspot tethering
Network connection not working through Ethernet dock
Wifi drops connection
Repeated requests for password to the same Wifi network
Bluetooth PAN host connection
Setting up a secure corporate network connection
Keyboard or Virtual Keys (5)
Keyboard lock up or key not responding
Cosmetic cracks on keyboard buttons of Allegro 2
Enabling hardware button sounds reveal key repeats
Using and programming function keys on Allegro 2
Soft Input Panel (SIP or virtual keypad) options
Memory (Program and Storage) (5)
Recommended flash storage memory formatting
Internal storage memory performance and behavior
Stuck during the boot process
Flash memory card compatibility
Program memory (RAM) limitations and management
Not Responding (Lock up) (5)
Data or job file corrupted or causing lock ups
Running slow or locking up
Unit is frozen and will not power off or reset
Stuck during the boot process
Large data files causing slow downs and lock ups
Power (Battery or External Supply) (13)
Regulatory Lithium warning label on packaging should not prevent shipments
Firmware updates for new battery packs
End of service for previous battery packs for Mesa 2, Allegro 2, and Archer 2
Old charger will not charge newer product model
Unofficial battery packs may void warranty
Cold Temperature Effects on Battery Capacity
Battery will not take a charge or unit will not turn on
Solar panel power supply
Red battery screen appears on Archer 2 or Allegro 2
Power Monitor error message appears repeatedly
Handheld will not stay in suspend while charging
Charging options and limits
Powering devices through bottom ports
Serial COM Port (3)
Wedge software for the Field PC
Default COM Port Number Assignments
Powering devices through bottom ports
Software Development (14)
Platform and Device Identification in Software
Suggestions for developer migration from Windows Mobile
Prevent touchscreen disabled message
Internal storage memory performance and behavior
Using and programming function keys on Allegro 2
GNSS software development
Developing apps for Microsoft Windows Embedded Handheld 6.5
Updating apps from Windows Mobile to Windows Embedded Handheld
Programmatically controlling the camera
Disabling the built-in camera
Locking down the rugged handheld
Taking screen shots of the Field PC
Terminal (TTY) software for the Field PC
Display or control Field PC on desktop PC, monitor, projector
System Maintenance (7)
Chemical exposure can degrade case housing parts
Potential corrosion on external ports and pins
Cleaning the Rugged Handheld Computer
Clock losing time on Allegro 2 or Archer 2
Basic Troubleshooting Steps for Windows Mobile
Windows CE/Mobile registry editors
System Backup of the Field PC
USB Host Port (2)
Transfer files to smartphone
USB Host port compatible devices