Main system board and display repairs limited for Mesa 2

26 Oct 2021

UPDATE 11 Jan 2022:

Due to supply chain issues, replacement screens used in the repair of early Mesa 2 units, as well as main system boards used in later Mesa 2 units, are no longer available. We recommend purchasing a newer model based on our Mesa 3 platform. Otherwise, while we are attempting to purchase stock of refurbished parts, future availability of these parts is uncertain. Because of this, unfortunately, we will have limited ability to repair Mesa 2 displays and mainboards going forward. Please see the details outlined below and reach out to us here for more information.

  1. New LCD-touchscreen replacement parts (referred to as LVDS) are no longer available for Mesa 2 units with a serial number previous to 259324. All other new parts remain available. On Mesa 2 devices with a serial number 259324 or later, we will continue to offer touchscreen display replacements (referred to as MIPI BOE).
  2. Mainboard replacement parts for non-warranty repairs are no longer being provided for Mesa 2 units with a serial number 259324 or later. All other parts remain available. On devices with a serial number previous to 259324, we will continue to offer mainboard replacements even for non-warranted repairs.

Repair Service Availability

  Out of Warranty In Warranty
Serial Number Range Display Mainboard Display Mainboard
<259324 No longer available Yes No longer available Yes
>259323 Yes No longer provided Yes Yes

 

If you have a unit that is impacted by this, please reach out to see what available options there are to you. We’ll do everything in our power to keep you up and running. If you would like to have your name added to a list if repair parts do become available, please contact support@junipersys.com

Again, we sincerely apologize for the inconvenience this may cause. This news is frustrating to deliver to our valued partners and users. We’ll continue to fight to find a solution during this unforeseen roadblock in product repair life and keep you informed with current information as it becomes available.