Main system board and display repairs limited for Mesa 2

26 Oct 2021

UPDATE 11 Jan 2022:

As the COVID-19 pandemic continues to impact product part availability, the team at Juniper Systems is doing everything possible to secure parts and minimize the impact seen by our partners and users. Because of this, unfortunately, we will have limited ability to repair Mesa 2 displays and mainboards going forward. Please see the details outlined below and reach out to us here for more information.

  1. New LCD-touchscreen replacement parts are no longer available for Mesa 2 units with a serial number previous to 259324. All other parts remain available. On Mesa 2 devices with a serial number 259324 or later, we will continue to offer touchscreen display replacements.
  2. Mainboard replacement parts for non-warranty repairs are no longer being provided for Mesa 2 units with a serial number 259324 or later. All other parts remain available. On devices with a serial number previous to 259324, we will continue to offer mainboard replacements even for non-warranted repairs.

Repair Service Availability

  Out of Warranty In Warranty
Serial Number Range Display Mainboard Display Mainboard
<259324 No longer available Yes No longer available Yes
>259323 Yes No longer provided Yes Yes

 

If your device(s) is impacted by this, please reach out to see what available options there are to you. We’ll do everything in our power to keep you up and running.

Again, we sincerely apologize for the inconvenience this may cause. This news is frustrating to deliver to our valued partners and users. We’ll continue to fight to find a solution during this unforeseen roadblock in product repair life and keep you informed with current information as it becomes available.