Main system board and display repairs for Mesa 2

20 Jan 2025

UPDATE 20 Jan 2025

Due to limited parts availability, repair services for the Mesa 2 Rugged Tablet will no longer be offered beginning 28 February 2025. Replacement models from the Mesa Rugged Tablet product line are available. Please contact sales@junipersys.com for assistance in purchasing a new device.

UPDATE 11 Jan 2022

Due to supply chain issues, replacement screens used in the repair of early Mesa 2 units, as well as main system boards used in later Mesa 2 units, are no longer available. We recommend purchasing a newer model based on our Mesa 4 or Mesa 3 platform. Otherwise, while we are attempting to purchase stock of refurbished parts, future availability of these parts is uncertain. Because of this, unfortunately, we will have limited ability to repair Mesa 2 displays and mainboards going forward. Please see the details outlined below and reach out to us here for more information.

1. New LCD-touchscreen replacement parts (referred to as LVDS) are no longer available for Mesa 2 units with a serial number previous to 259324. All other new parts remain available. On Mesa 2 devices with a serial number 259324 or later, we will continue to offer touchscreen replacements (referred to as Revision 5 displays). Touchscreen issues may be related to the following web pages instead, which can still be fixed.
   • Touchscreen not responding or accurate on Mesa 2
   • System devices not functioning after Windows Update on Mesa 2
   • Minor hardware enhancement related to touchscreen on Mesa 2
2. Mainboard replacement parts for non-warranty repairs are no longer being provided for Mesa 2 units with a serial number 259324 or later. All other parts remain available. On devices with a serial number previous to 259324, we will continue to offer mainboard replacements even for non-warranted repairs.

Repair Service Availability

If you have a unit that is impacted by this, please reach out to see what available options there are to you. We’ll do everything in our power to keep you up and running.

Again, we sincerely apologize for the inconvenience this may cause. This news is frustrating to deliver to our valued partners and users. We’ll continue to fight to find a solution during this unforeseen roadblock in product repair life and keep you informed with current information as it becomes available.