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Complete Care Terms and Conditions

3 Mar 2016

Juniper Systems Complete Care service plans (Juniper Service Plans) provide additional coverage beyond the standard product manufacturer’s warranty for rugged handheld computer (Handheld) and other product models as specified (Product) such as some model handheld docking stations (Dock) which are manufactured by or for Juniper Systems Inc. (Juniper). This currently includes the following product models.

* Including available HazLoc and/or OEM re-branded models (as available)

** Gold plan only

Juniper Service Plans are valid when the product is used in accordance with the published specifications for each model. Juniper Service Plans include standard product manufacturer’s warranty benefits, as outlined in the warranty terms of the product user guide (manual), along with the additional service benefits outlined in the following sections below. Standard warranty benefits may not be provided if the tamper evident VOID label indicating certified IP (Ingress Protection) seal area has been broken or is missing.

Juniper Service Plans can be purchased in one-year, three-year, and five-year increments, to a maximum of five years from the original manufacturing ship date of the Product. The benefits for the three-year and five-year plans begin from the original ship date of the Product and will remain in force for full-year increments for the number of years purchased (Term). The benefits for the one-year plan begin when the order is processed and end one year after the original warranty or a previous Juniper Service Plan expires, whichever is later. The three-year and five-year service plans are only available to purchase at the same time as the original physical Product purchase. Juniper Service Plans are purchased for individual Products referenced by a specific serial number or other pre-assigned unique identification. Renewals must be purchased before the existing warranty or Juniper Service Plan expires to prevent having to return the Product for a physical evaluation. The device to be renewed must be in a fully operable condition. When conditions exist that require repair, the device must be returned to have repair performed before the Service Plan goes into effect.

For a Product that is no longer covered by the original standard product manufacturer’s warranty or by a previous Juniper Service Plan, and the Product is not older than five years from its original manufacturing ship date, the Product must be submitted to a participating certified repair center (Repair Center) for physical evaluation to qualify for Juniper Service Plans. This evaluation, and any repairs that are required, will be billed at the standard hourly rate of the Repair Center. Contact Juniper Systems’ Customer Service Department for the nearest Repair Center in your area. The Product must have been used in accordance with the published specifications. If misuse, abuse, or fraud is suspected, Juniper reserves the right to decline services defined by these Juniper Service Plans.

A Handheld is defined as a serialized rugged handheld computer manufactured by Juniper consisting of: the outer enclosure, all components contained within the outer enclosure (with the exception of the removable battery and any user-removable media or user-removable function cards), and components installed by Juniper on the enclosure. The service plan benefits apply only to the Handheld itself and not to accessory items such as: battery packs, user-replaceable media and function cards, media containing the Handheld programs, desktop PC programs, owner's manual, or any other accessories.

A Dock is defined as a serialized rugged interface platform consisting of: the outer enclosure, all components contained within the outer enclosure, and components installed by Juniper on the enclosure. The service plan benefits apply only to the Dock itself and not to other accessory items such as: battery packs, external power supplies and cables, user-replaceable media and function cards, media containing programs, desktop PC programs, owner's manual, or any other accessories.

 

Juniper Complete Care Gold

During the Term of the Gold Service Plan, the following benefits are provided:

 

Juniper Complete Care Platinum

During the Term of the Juniper Platinum Service Plan (for Handheld product only), the following benefits are provided:

 

Platinum Service Loaner Handheld Terms

When a Handheld covered by Platinum Service needs to be returned for repair and the stated repair turnaround time cannot be met (as indicated by terms above), the customer may request a loaner Handheld. A loaner Handheld will be shipped within 24 hours of repair authorization. It is the customer's responsibility to ship the Handheld needing repair to the participating repair center, with all costs of shipment pre-paid, and to be received within three business days of the time the loaner handheld is received by the customer. After the customer receives the repaired or replaced Handheld, the loaner must be shipped back to Juniper Systems, with all costs of shipment pre-paid, to be received by the repair center within five business days. When applicable, customers shipping Handhelds from outside the U.S.A. are given three additional business days to pass the equipment through US Customs. There is a $25 (US) charge for each business day past these deadlines. Upon return of the loaned Handheld, it will be evaluated for abuse, damages due to improper installation and operation, and evidence that the equipment was operated outside the Handheld’s product manufacturer’s specifications. Any such damages are the responsibility of the customer and the customer will be charged accordingly. If the loaned equipment is not returned within 60 calendar days of the time the repaired equipment is returned to the customer, Juniper reserves the right to invoice for both penalty charges and the retail value of the loaner Handheld.

The Juniper Service Plan terms outlined above now apply to any specific Handhelds that currently have an active previous extended warranty service of a similar name (Gold or Platinum), replacing any previous terms. These terms may change without notice. Juniper reserves the right to cancel Juniper Service Plans at any time and will provide a cancellation notice.

 

How to Purchase

To order or request more information, contact:

Sales: sales@junipersys.com

Service: support@junipersys.com

Telephone: 435-753-1881