Cracks on buttons of keyboard

20 Apr 2018

It has been reported that visible cracks may develop over time in the protective resin coating over the buttons on the keyboard. This resin is designed to add shape to the top of the keys and provide an additional layer to protect the printed characters on the keyboard from wear over time. Such cracks are purely cosmetic and do not affect the IP68 water-tight seal. The keyboard elastomer is considered to be a “wearable part” as is included in the annual maintenance benefit of our Gold and Platinum Complete Care plans such as is described starting at the following web page.

If a keyboard elastomer has encountered such an issue in the warranty period, the unit is submitted to our factory repair center for physical evaluation, and no other related damage or conditions are found with the unit, then keyboard elastomer replacement may be included in the standard warranty.