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Return / Repair Order Form

This form will help you return items to Juniper Systems and ensure that we can track your shipment through this process. Please fill out the information below and we will issue you a Return Merchandise Authorization (RMA) number

For details on how to complete this form, please see the repair instructions.

Use this link for details on repair lead time and expedite options.

*Due to supply constraints, repair services for older Mesa 2 units may be limited. For more details, see this web page.

1. Enter product information

2. Address Information

Please provide your shipping information by filling out the fields below.

Shipping Information

Billing Information

Billing information is only used for non-warranty repairs or upgrades for expedited service. Products covered under regular or extended warranties will not be charged.

3. Choose Repair Expedite Options

Juniper Systems offers multiple repair expedite options. Please choose the option below that best meets your budget and time frame.

If a fee applies for expedite service, the repair technician will contact you for payment after they have completed physical evaluation of the unit before shipping back to you. So please specify the best contact method to avoid any delays.

Note: Repair expedite options do not include shipping time.

4. Internal Tracking Number

If you need to assign this return an internal tracking number, please enter below. If not, please press continue.

Please click continue to complete the rest of the repair order form.

3. Payment (Under Warranty)

Your product is currently under warranty! ( expires: Jan 12 2019 )

Disclaimer: Not all repairs are covered under warranty. For specific information about your warranty coverage please click here or contact us at

phone: (435) 753-1881

email: support@junipersys.com

5. Agreement to Terms

By checking this box, I acknowledge that the information I have provided is accurate, such as we will not need to contact you for a warranted repair to confirm return shipping address. I agree to the terms expressed in the Juniper Systems Repair Policies and Warranty Policies.

Can the device(s) be set to a factory default state (which can reduce repair time)? For details, see the repair instructions.

6. Shipping

Thank you! For future reference your RMA # is

Please include the shipping information outlined below to ship your package.

shipping box
Return Shipping Information

Your Name/Company
Street Address
City, State/Province
Zip Code, Country

Ship To Information

Juniper Systems Repair Center
RMA #
1132 W 1700 N
Logan, UT 84321 U.S.A.
1 (435) 753-1881