Minor charging protection modification on Mesa 3 Windows

21 Jan 2021

Updated 7 May 2021

This article describes a power issue unique to a small percentage of Mesa 3 Windows units. It only occurs in units built before 27 Jan 2021 that have experienced an initial power spike when charging through the power port. 

Most power issues on the Mesa 3 can be diagnosed using the following troubleshooting guide:  

Battery and other power troubleshooting on Mesa 3

If your Mesa 3 was built before 27 Jan 2021 and continues to have trouble charging via the power port after completing all of the steps outlined in the troubleshooting guide, the mainboard may need to be modified or replaced due to a component failure following the initial power spike when attaching an external power supply. This does not affect charging through a dock.

To request a repair for your Mesa 3, please follow the instructions and fill out the form starting at this web page:

https://junipersys.com/support/repair-order-form