General Troubleshooting for Mesa 2
14 Apr 2021
This article walks through basic troubleshooting for the Mesa 2 Windows.
If an application on your Mesa 2 is running slowly or frozen (sometimes at just a black screen), on the hardware keypad press and hold the Windows key while briefly pressing the Power key. This will bring up a blue screen with options including Task Manager.
Open Task Manager and end task on the frozen application.
If the Mesa 2 is unresponsive, slow, or programs won’t launch, performing a reset might solve the issue. You might be asked to perform a reset when an application is installed.
CAUTION: Be aware that during a reset, applications are closed, and unsaved data is lost.
To reset your Mesa 2, go to the Start menu, select the power symbol, and select restart.
If the Mesa 2 is completely stuck and won’t respond or you cannot get to the Start menu, hold the power key down for five seconds to see if that solves it. If that doesn’t work, hold it down for 10 seconds. This causes a hardware shutoff. Press the power button again to power it on.
If the soft reset doesn't work, hold the power button down for 20 seconds. The batteries will electrically disconnect from the tablet, causing a complete shutdown. If you are in the field, keep in mind the tablet cannot be powered on again until it is plugged in with the AC wall charger.
Caution: Holding the power button down for 20 seconds for a forced disconnect is recommended only as a last resort. Forcing the power off causes all unsaved data to be lost and corrupts active data transfers to storage.
To restore the Mesa 2 back to the factory defaults,
- Ensure the tablet is plugged in.
- Go to the Start Menu.
- Select Start > Settings > Update & Security > Recovery.
- Under "Reset this PC" tap Get Started.
- Choose "Keep my files" or "Remove everything" depending on your personal needs. A verification screen will ask you to verify the choice.
The recovery process can take up to 3 hours.
Install Firmware Updates and OS Patches
You can find any new firmware updates and OS patches available in our Downloads section.
Reduce or Reset Data Files
Data files can become too large or corrupted over time. Reducing the size of data files or starting new files may help. More information is available in our article Large Data Files Causing Slow Downs and Lock Ups.
Other Troubleshooting Articles for Mesa 2
- Stuck at Windows Login Password Screen
- Running Slow or Frozen
- Mesa 2 Will Not Power On
- System Devices Not Functioning After Windows Update on Mesa 2
Contact Juniper Systems for Advanced Troubleshooting
Contact a representative of Juniper Systems for help performing more advanced troubleshooting by calling 435-753-1881 or emailing firstname.lastname@example.org.
Submit an Order to a Repair Center
Submit the unit to a Repair Center for evaluation.