Mesa 2 will not recognize or charge batteries

19 Jan 2018

UPDATE: An older unit may not charge a newer battery pack without first being updated. See the following web page for details.

http://junipersys.com/batteryupdate

Aug 2017

If a Mesa 2 will not recognize or charge the optional internal battery, you may need to perform a twenty-second shutdown.

A battery may be over-discharged such as after being in storage for a long time. It may be possible to recover the battery by leaving it plugged in overnight (or at least for several hours). It may help to first perform a full shutdown or twenty-second shutdown. Leave the unit off while plugged in overnight.

Mar 2017

If a Mesa 2 will not recognize or charge the main removable battery pack when inserted, verify if the unit will recognize a battery pack from another unit (if available). If not, check to verify that the "battery detect" magnet is still located on the inside of the battery compartment door as shown in the following image.

If this magnet is missing or a door from another unit works with this unit, you will need to obtain a new door. Please contact support@junipersys.com for assistance.

Otherwise, additional ideas may be provided in the following articles.

One or both batteries are stuck at 7 percent charge

Old charger will not charge newer product model