BackGeneral Troubleshooting for Mesa Windows Tablets
17 Sep 2024
This information applies to Mesa Pro, Mesa 4, Mesa 3 Windows, and Mesa 2 Windows.
This article walks through basic troubleshooting for the Mesa Windows tablets.
Task Manager
If an application on your Mesa is running slowly or frozen (sometimes at just a black screen), on the hardware keypad press and hold the Windows key while simultaneously briefly pressing the Power key. This will bring up a blue screen with options including Task Manager.
Open Task Manager and end task on the frozen application.
Reset
If the Mesa tablet locks up, you can force it to shut down.
CAUTION: Power the tablet by holding the power button for 10 or 20 seconds as a last resort. Forcing the power off loses unsaved data and may corrupt active data transfer to storage.
Five-Second Shutdown
If the Mesa tablet will not respond and you cannot get to the Start menu, hold the power button for 5 seconds until the message "Slide to shut down your PC" appears. Swipe to the bottom of the screen to power off the tablet. To power on the tablet, press the power button.
Ten-Second Shutdown
If the Mesa tablet has been locked up for at least 5 minutes and did not respond to the 5-second shutdown, disconnect the tablet from all external power, including an AC wall charger, USB-C charger, or a dock. Force the hardware to shut down by holding the power button for 10 seconds. To power on the tablet, press the power button.
Twenty-Second Shutdown
If the Mesa tablet has been locked up for at least 5 minutes and did not respond to the 10-second shutdown, disconnect the tablet from all external power, including an AC wall charger, a USB-C charger, or a dock. Press and hold the power button for 20 seconds. Release the power button and wait 30 more seconds for the electrical processes in the background to finish. The removable and internal batteries are electronically disconnected from the tablet, causing a complete shutdown. To power on the tablet and connect the batteries, plug in the tablet with the AC wall charger or a USB-C charger and press the power button.
Factory Reset
To reload the OS and reset the PC,
Windows 10
- Select Start > Settings > Update & Security > Recovery.
- Tap Get Started under "Reset this PC."
Windows 11
- Select Start > Settings > System > Recovery.
- Tap Reset PC.
Use Advanced startup to restart your tablet from a USB drive.
Install Firmware Updates and OS Patches
You can find any new firmware updates and OS patches available in our Downloads section.
Reduce or Reset Data Files
Data files can become too large or corrupted over time. Reducing the size of data files or starting new files may help.
Contact Juniper Systems for Advanced Troubleshooting
Contact a representative of Juniper Systems for help performing more advanced troubleshooting by calling 435-753-1881 or emailing support@junipersys.com.
Submit an Order to a Repair Center
Submit the unit to a Repair Center for evaluation.
