Stuck at white screen on Mesa 3 Windows

17 Feb 2021

There are many potential causes to being stuck at a white screen. Putting the tablet in sleep mode or forcing the tablet to shut down can solve the problem. To put the tablet in sleep mode, quickly press the Power button. Press the button again to exit sleep mode.

Ten-Second Shutdown

If the tablet did not respond to being placed in sleep mode, 

  1. Disconnect the tablet from all external power (including the AC wall charger or a dock).
  2. Press and hold the Power button for 10 seconds.
  3. To power on the tablet, press the Power button.

Twenty-Second Shutdown

If the tablet did not respond to a 10-second shutdown, 

  1. Press and hold the Power button for 20 seconds.
  2. After you release the Power button, wait 30 more seconds for electrical processes in the background to finish.
  3. Plug in the tablet with the AC wall charger, and press the Power button. 

Remove DPMS Driver

One specific possible cause to such an issue is that a remote display/control tool, such as LogMeIn or TeamViewer, has installed a DPMS (Display Power Management Signaling) driver. It has been reported that an installed DPMS driver can sometimes cause a white screen, usually when initially booting the unit from a full Shut Down particularly when Fast StartUp has been disabled. If such a driver is causing this issue, it can be uninstalled/removed as described at the following web page.

How to Remove the DPMS Driver

General Troubleshooting Tips

Other general causes for a locked tablet are found at the following web pages: