General Troubleshooting for Mesa 3 Android
14 Apr 2021
This article walks through basic troubleshooting for the Mesa 3 Android.
Closing apps that you are not actively using frees up system resources and forces unresponsive apps to close. Find all open apps, as described at the following web page, and then close (or swipe away) apps that you are not actively using.
If the Mesa 3 is unresponsive, slow, or programs won’t launch, performing a reset might solve the issue.
If the Mesa 3 is completely stuck and won’t respond, hold the power key down for 2 to 3 seconds. When the menu appears, select the "Power off" option.
If that doesn’t work, hold the power key down for 10 seconds. This causes a hardware shutoff. Press the power key again to power it on.
If 10 seconds doesn’t work, hold the power button down for 20 seconds. Batteries are forced to electrically disconnect from the tablet, causing a complete shutdown. The tablet cannot be powered on again until an external power supply is attached. Keep this in mind if you are in the field.
CAUTION: Forcing a shutdown while the unit is running can potentially cause corruption to storage memory. Never do this to power off a Mesa 3 in normal circumstances.
App Memory Reset
Back up (or save app data), and then clear the cache memory of an app. To clear the cache memory, go to OS Settings > Apps & notifications > All installed apps > select the specific app > Storage & cache > Clear Cache. If needed, you can also select Clear Storage.
Details on how to reset the Mesa 3 Android unit to the factory defaults are provided at the following web page.
Install Firmware Updates and OS Patches
You can find any new firmware updates and OS patches available in our Downloads section.
Contact Juniper Systems for Advanced Troubleshooting
Contact a representative of Juniper Systems for help performing more advanced troubleshooting by calling 435-753-1881 or emailing email@example.com.
Submit an Order to a Repair Center
Submit the unit to a Repair Center for evaluation.