Reset Forgotten PIN on Mesa 3 Android

25 Apr 2023

If you forget the PIN for your Mesa 3 Android tablet, you can attempt to reset the PIN by using Google's account recovery methods or by performing a factory reset.

Note: A factory reset will erase all data stored on your device, such as apps, photos, and files. Data backed up to your Google Account can be restored later. 

Reset the PIN using Google's account recovery services

If you have registered the Mesa 3 Android tablet with a Google account, you can use Google's Find My Device to reset the PIN or if necessary to perform a factory reset. 

Note: If you are attempting a factory reset on a device with a Google account, you will be prompted to enter the Google password. For more information on Google Factory Reset Protection (FRP), see Help prevent others from using your device without permission.

To use Find My Device to reset a PIN,

  1. Use a web browser to navigate to Google's Find My Device.
  2. Sign in to your Google account.
  3. Select your device.
  4. Use Google's account recovery methods to attempt to reset the PIN.

If you are unable to reset the PIN using the account recovery methods, use Find My Device to perform a factory reset.

  1. Select your device, and tap Erase device.

Note: Make sure the device has power and is connected to mobile data or Wi-Fi.

  1. Confirm that you want to erase the device.
  2. Restart the tablet, and set a new PIN.

Reset the device through BIOS

If you haven't registered your Mesa 3 Android tablet with a Google account, you can perform a factory reset through BIOS.

To reset the device through BIOS,

  1. Turn off the Mesa 3 Android tablet.
  2. Hold the tablet in portrait mode.
  3. Press and hold the Power button to enter boot selection.
  4. Use the Down Arrow key to highlight Recovery Mode, and press the Power button to select it.
    When the device reloads, the No Command screen with an Android robot in distress opens.
  5. Hold down the Power button and press the Right Arrow key to load the recovery mode.
  6. On the Recovery Options screen, use the Right Arrow key to highlight Wipe data/factory reset, and press the Power button to select it.
  7. Use the Right Arrow key to highlight Yes, and press the Power button to select it.
    After the reset is complete, the Recovery Mode screen opens.
  8. Press the Power button to select Reboot system now. 
    The tablet will turn on and be reset to factory settings.
  9. Set up the device, and assign it a new PIN.

 

 

 

 

 

 

 

 

 

 

 


 

Note: If tablet firmware is locked, you will need to send the tablet (with proof of ownership) to a Juniper Systems certified repair center.

Reviewed & Approved (os): 25Apr2023