Mesa Pro Battery Information

2 Sep 2022

Best Practices to Extend the Battery Life

• Charge at room temperature.

• If the battery will be idle for a short time, charge it to full then shut down the Mesa Pro. This provides the opportunity for the battery to maintain the cell balance. 

• If the battery is not going to be used for more than 2 weeks:

  1. Charge or discharge the battery to 50%–70%.

  2. Shut down the Mesa Pro.

  3. Press and hold the power button for about 20 seconds then store at room temperature. When you are ready to use it again, charge the batteries all the way to full.

• You can charge over nights and weekends though don't leave the device connected to the charger for extended periods of time (such as perhaps more than 2 weeks).

Additional Battery Status Information

Charging Error

If the battery did not charge as expected or the battery detects internal damage, it may not be allowed to charge.

Troubleshooting options:

• If both batteries report a charging error, perform a restart.

• Remove the battery for a few seconds then re-insert it. If the error goes away, the battery may begin charging again.

• If the battery still shows this error, then reset the battery:

  1. Shut down the unit.

  2. Disconnect any chargers.

  3. Press and hold the power button for about 20 seconds, until the red LED remains off.

  4. Connect the charger again and boot up Windows.

• If the battery still shows this error or operates normally for a short period before showing the error again, then the battery needs to be replaced. 

Unbalanced

The individual cells inside the battery have different voltages affecting its overall capacity. The battery may be able to correct this condition in ideal conditions.

Troubleshooting Options:

• Charge, drain, and recharge the battery:

1. Charge the battery to full.

2. Remove the battery from the device, let it sit for a few days, then return it to the unit and let it discharge to empty.

Note: This can happen while it is still in the unit, but it is faster if there is no other drain on the battery. So in a case where it is trying to make up a large difference, it is more likely to succeed when it is out of the unit.

3. Charge the battery to full again. If it is unbalanced, has a certain level of charge, and has rested long enough, the battery will slowly drain the high cell down to the lower cells.

• If the battery still shows this error, repeat the above steps a few more times.

• If the battery continues to show this error, it needs to be replaced.

Reduced Capacity

If the overall charge capacity of the battery is significantly less than a new battery, the battery is worn out or the unit has severely unbalanced cells.

Troubleshooting Options:

• If the status reports the battery is unbalanced, follow the actions above to balance it.

• If the battery is worn out, you can continue to use it as normal, it will just need to be charged more often. To get the full run time, it will need to be replaced.