Touchscreen Troubleshooting on Mesa 3 Windows

12 Nov 2020

The list below includes some troubleshooting options for the Mesa 3 Windows touchscreen. We also offer Best Practices for Capacitive Touchscreen.

• Make sure the screen is clean from all debris or other substances (including water).

• Let the screen auto-rotate from portrait to landscape then back again.

• Turn the Mesa 3 off and on to force the touchscreen to recalibrate.

• If you are using a second external monitor, correct the display resolution and/or set the internal display to Main.

• When moving the unit between environmental conditions, you may need to force the capacitive touchscreen to re-calibrate for use in the new conditions. 

• Attach a USB mouse to open our Touchscreen Profiles utility to select another profile to load and then switch back.

• Perform a Hard Reset.

1. Shut down the Mesa 3.

2. Wait for the red light to go out.

3. Hold the hardware power button for a full 20 seconds.

4. Attach the wall charger.

5. Briefly press the power button again to boot up the unit.

• Disable and Enable the HID-compliant touchscreen.

  1. Use a connected USB mouse to right-click on the bottom-left Start menu.

  2. Select Device Manager > Human Interface Devices.

  3. Right-click HID-compliant touchscreen. 

  4. Select Disable.

  5. Wait several seconds, then repeat steps 1-4 to Enable.

• If the Microsoft Windows 10 calibration tool is used, it may degrade the touchscreen performance until a profile is loaded again. If loading or switching a touch profile does not fully resolve the issue,

1. Open the Tablet PC Settings control panel.

2. Select Reset.

• If the touchscreen stopped working after a Windows Update,

1. Go to Start > Settings > Update & Security > Recovery.

2. Select the option to “Go back to the previous version of Windows 10” or “Go back to an earlier build.”

This option is only available for a limited time after updating. Do the Windows Update again, which should have more success in subsequent attempts.