Touchscreen Troubleshooting on Mesa 3 Windows

12 Nov 2020

The list below includes some troubleshooting options for the Mesa 3 Windows touchscreen. We also offer Best Practices for Capacitive Touchscreen.

  1. Shut down the Mesa 3.

  2. Wait for the red light to go out.

  3. Hold the hardware power button for a full 20 seconds.

  4. Attach the wall charger.

  5. Briefly press the power button again to boot up the unit.

  1. Open the Tablet PC Settings control panel.

  2. Select Reset.

  1. Go to Start > Settings > Update & Security > Recovery.

  2. Select the option to “Go back to the previous version of Windows 10” or “Go back to an earlier build.”

This option is only available for a limited time after updating. Do the Windows Update again, which should have more success in subsequent attempts.