CRITICAL WARNING - Optional update from Windows Update can cause BSOD boot loop on Mesa 2
12 Oct 2020
CRITICAL WARNING: With a Mesa 2 unit, installing the following Optional update from Windows Update will cause an almost immediate stop error or exception error, commonly called a Blue Screen of Death (BSoD) or blue screen, while also preventing the unit from being able to reboot properly.
Intel - System - 10/11/2015 12:00:00 AM - 126.96.36.1994
We highly recommend to NOT install this specific optional update, as it can lead to loss of any local data and software licenses on the device, requiring restoration from a backup.
If this has been installed on a Mesa 2 unit, the blue screen will appear almost immediately showing a "PAGE FAULT IN NONPAGED AREA" error message. After logging the error, the system will automatically attempt to reboot. Since this update prevents the unit from rebooting properly, it will repeatedly encounter the blue screen and attempt to reboot. After the third failed attempt, the blue screen will then display "Diagnosing your pc" and "Preparing automatic repair", which will eventually give you options to manually Restart or Advance options. If the unit instead continues to reboot, you may need to attach a USB keyboard for holding Shift while forcing a Restart (such as by holding the keypad Power button for 10 seconds) to get to that menu.
At the Recovery menu, you must select Advanced options > Troubleshoot > Reset this PC > Remove Everything > Local reinstall > Just remove my files > Reset. You may be asked to enter a local account password. If none has been set, leave the field blank and just press Enter.
This process can take some time, possibly 1 to 2 hours or more. After it is complete, the Mesa 2 unit will be in a factory defaults state, requiring Windows setup such as following our recommendations at this web page.
You will then need to install software applications and licenses, similar to as before. Again avoid this specific Optional update. Windows Update should work fine for installing all other Critical and Feature updates. We recommend making sure our latest firmware and OS patch are installed as well from this web page.