Camera will not open on Mesa 3 or Mesa 2

11 Feb 2022

If the front and/or rear camera will not open on the Mesa 3 or Mesa 2 with Windows, some possible solutions are as follows.

Verify Model 

Standard (base) model Mesa 2 and Mesa 3 units do not provide camera hardware, as shown below.

Camera No Camera

Perform Hard Reset

Perform a Hard Reset by first doing a Shut Down then hold the hardware Power button for 20 seconds, release then wait a few seconds. Then, attach a wall charger and briefly press the Power button again to boot back up and test the camera.

Verify Camera App Works

Ensure the Microsoft Camera app is still installed and functioning. You may need to uninstall then re-install this app from the Microsoft Store. Some alternative camera apps are also available.

Verify Account Control and Group Policy

Ensure no group policy or user account control applied by your organization is intentionally preventing the camera from operating.

Disable/Enable in Device Manager in Windows

  1. Tap and hold on the bottom-left Windows (Start) button to select Device Manager from the menu.

  2. In Device Manager, open the System devices section.

    • On the Mesa 3, select Camera Sensor OV2740 and/or Camera Sensor OV8856.

    • On the Mesa 2, select Camera Sensor IMX175 (rear) and/or Camera Sensor OV2722 (front).

  3. Tap and hold it to Disable device, then Enable device. You can also Uninstall device then “Scan for hardware changes” to re-install device.

If still have difficulties with the camera on the Mesa 2, manually reload the drivers such as from the following link.

In the worst case, you may need to perform a "Reset this PC" (set to factory defaults) under Start > Settings > Update & security > Recovery, or submit the unit to a certified repair center. See Repair Instructions for more details.

Article updated 11 Feb 2022, original article from 1 Feb 2019