General Bluetooth troubleshooting in Windows 10
11 Jan 2019
This article is mainly in regards to troubleshooting a connection to a Bluetooth GPS receiver or other SPP (Serial Port Profile) device in Microsoft Windows 10 such as on the Mesa 3 or Mesa 2.
Please verify that you have our latest firmware and OS patch installed, which is required in newer builds of Windows 10.
Perform a Hard Reset by first doing a Shut Down then hold the hardware Power button for 20 seconds, release then wait a few seconds, then attach wall charger, and then briefly press the Power button again.
Try running the Bluetooth Troubleshooter utility that is included in Windows 10.
Remove the existing pairing and create a new pairing to the Bluetooth device. This is done under Start > Settings > Devices > Bluetooth & other devices. You may also need to go further to remove any existing Outgoing Port (if there are any) from under More Bluetooth options > COM Ports tab.
Under “Ports (COM & LPT)” in Device Manager, tap and hold on the device to try to Disable device then Enable device, Update driver, or Uninstall device then "Scan for hardware changes" to re-install the device.
Verify that you are using the correct passkey with the Bluetooth device. Many GPS receivers and other instruments use a basic passkey such as 0000 or 0183.
Re-install or Update the Bluetooth drivers, such as are available for the Mesa 2 starting at the following web page.
Test connecting other similar Bluetooth devices, connecting the Bluetooth device to other Windows 10 computers, and/or connecting to other software applications. Doing this could help determine if the problem is with a specific device or software.
If willing, backup apps and data then perform a Set Factory Defaults (Clean Boot) by tapping on Start > Settings > Update & security > Recovery > Reset this PC. Follow the instructions provided.
If a repair is needed, please follow the instructions and fill out the form starting at this web page.