ESRI Collector for ArcGIS on Mesa 3 or Mesa 2 with Windows

15 Sep 2020

Note: This information is provided as a reference and does not imply that Juniper Systems will provide full support for the use of any specific third-party hardware or software with a Juniper Systems product.

Note: As of 31 December 2021, the ESRI Collector for ArcGIS software is deprecated for the Android and iOS platforms. For more information, see the Deprecation Notice for Explorer, Collector, and Tracker. The Windows versions of Collector and Explorer will be supported for the foreseeable future but there are no additional enhancements planned for the Windows apps.

With the ESRI Collector for ArcGIS (Classic) for Windows software, it can be difficult to get the default “Integrated receiver” option in the settings to provide an accurate position. This setting uses the Location Services of Windows, which often fall back to giving a 400 ft accuracy from Wi-Fi instead of from GPS. For related information, see OS Location Services vs. Direct Connection to a GPS Receiver.

Sometimes it can help to tap and hold on the bottom-left Start (Windows logo) button to select Device Manager then open Ports (COM & LPT) and/or Sensors for temporarily disabling and then enabling the two u-Blox device drivers. Or it can help to rollback to the previous version 2.30 of each of the u-Blox device drivers. For additional details, see Internal GNSS driver options for Mesa 3 and Mesa 2 with Windows.

For a more stable solution, you could switch to the generic Microsoft VCP (Virtual COM Port) driver by following these steps.

  1. Use Device Manager to uninstall both the u-Blox virtual COM Port (VCP) and u-Blox Location Sensor with selecting to fully Delete the drivers.
  2. Go to the Action menu > Scan for hardware changes. This will assign and load a generic Microsoft “USB Serial adapter” driver to the u-Blox NEO M8 receiver instead under Ports (COM & LPT).
  3. Perform a Restart.
  4. In Collector, go into GPS settings to add a new External receiver for the new generic COM port number.



Article from 27 Jan 2020

ESRI Collector for ArcGIS running on a Mesa 3 or Mesa 2 unit with Windows may encounter a system clock issue that can prevent GPS data collection as described on the following web page.

If the solutions on that web page do not help, you could also try performing a Hard Reset on the Mesa by tapping on Start > Power > Shut Down, wait until the screen and red LED turn off (which can take a minute), hold the hardware Power button for 20 seconds, release the button then attach wall charger, briefly press the Power button again, wait for the unit to complete boot, move to an outdoor open sky location, and then test ESRI Collector for ArcGIS again.

Article from 3 May 2018

It has been reported that setting up the ESRI Collector for ArcGIS software for use with the integrated GPS on the Mesa should be fairly intuitive similar to as described at the top of the following web page.

Using GPS on the Mesa 2

Some Mesa 2 units may need to have a group policy be removed as described at this web page.

Internal GNSS unintentionally disabled after Windows Update on Mesa 2

Though usually not needed, you can alternatively setup the internal receiver to appear as an external receiver in ESRI Collector. This is as described at the following web page.

For more direct and extensive assistance with ESRI Collector for ArcGIS, please refer to the following partner service.