TeamViewer remote control

26 May 2021

This article provides links for downloading and installing TeamViewer. Doing so allows a support engineer at Juniper Systems to remotely diagnose and repair your rugged handheld computer.

If you are trying to connect your handheld to a Windows PC, it's helpful to install TeamViewer on the PC before contacting us.

TeamViewer for Mesa 2 and Mesa 3 

For Mesa 2 and Mesa 3 Windows, Mesa 3 Android, and other Windows PCs, click on the following link:

https://get.teamviewer.com/JS_Handheld

  1. Using the device that needs support, click on the above link.
  2. TeamViewer will detect the operating system.
  3. Windows devices will automatically download an executable. Install the app from the .exe file. 
  4. Android devices will be taken to the TeamViewer app in Google Play. Download and install the app. 

For Mesa 2 Android, download and install the following file:

TeamViewer-Addon-10_11_2017.zip

  1. After downloading, open the Astro file manager app.
  2. Locate this file under Locations > Primary > Download.
  3. Extract and run the TeamViewerQS.apk file.
  4. If instructed, run the TeamViewerQSAddon_teclast.apk file.
  5. When prompted, enable installation of apps from unknown sources.

To allow an incoming TeamViewer session on Mesa 2 Android, 

  1. Tap Allow.
  2. Immediately press the Home button (circle). If not, the unit may lock up and require a reboot.

Note: TeamViewer for Mesa 2 Android is no longer supported by TeamViewer. It may or may not still work on your Mesa 2.

TeamViewer for Archer 3 and Allegro 3

For Archer 3 and Allegro 3, download and install the following APK for remote viewing:

https://junipersys.com/data/support/A3/TeamViewerQS-playstore.apk

On Allegro 3, this app will appear in portrait instead of landscape until you are connected.

For full remote control, download and install the following add-on:

https://junipersys.com/data/support/A3/TeamViewerAddon_juniper_A3-signed.apk