Using TeamViewer for Remote Control
21 May 2025
TeamViewer is a trusted third-party app that is compatible with Windows, Android, and Apple iOS and allows you (or another authorized person) to remotely connect to your device. A Juniper Systems support engineer can use TeamViewer to remotely diagnose and repair your rugged handheld tablet, Geode, or other device. Downloading the app before contacting a Juniper Systems support engineer can speed up your service call.
Installing TeamViewer QS (Quick Support)
Operating System | Action |
---|---|
Windows | Tap Install TeamViewer QS (Quick Support). Open the executable file and install the app. |
Android | |
Apple iOS (for Geode Connect) | Tap Install TeamViewer QS (Quick Support). |
Additional Software for Devices
If you are installing AnyDesk on an Archer 4, Mesa 3 Android, Cedar CT8x2, Archer 3, or Allegro 3, you may need to install additional software for TeamViewer to work on the device.
Device | Additional Software |
---|---|
Archer 4 & Mesa 3 Android |
Android devices require a dedicated add-on. If none is detected, the TeamViewer app prompts you to install the Universal add-on when you try to connect remotely.
|
Cedar CT8x2 |
If TeamViewer is not working, install the APK add-on: |
Archer 3 & Allegro 3 |
Download and install the following APK for remote viewing: On Allegro 3, this app will appear in portrait instead of landscape until you are connected. For full remote control, download and install the following add-on: |
Archived
TeamViewer for Mesa 2 Android
For Mesa 2 Android, download the following file:
TeamViewer-Addon-10_11_2017.zip
- After downloading, open the Astro file manager app.
- Locate this file under Locations > Primary > Download.
- Extract and run the TeamViewerQS.apk file.
- If instructed, run the TeamViewerQSAddon_teclast.apk file.
- When prompted, enable installation of apps from unknown sources.
To allow an incoming TeamViewer session on Mesa 2 Android,
- Tap Allow.
- Immediately press the Home button (circle). If not, the unit may lock up and require a reboot.
Note: TeamViewer no longer supports the operating system version used by Mesa 2 Android. The app may not work on your device.