Using TeamViewer for Remote Control

21 May 2025

TeamViewer is a trusted third-party app that is compatible with Windows, Android, and Apple iOS and allows you (or another authorized person) to remotely connect to your device. A Juniper Systems support engineer can use TeamViewer to remotely diagnose and repair your rugged handheld tablet, Geode, or other device. Downloading the app before contacting a Juniper Systems support engineer can speed up your service call. 

Installing TeamViewer QS (Quick Support)

Operating System Action
Windows Tap Install TeamViewer QS (Quick Support). Open the executable file and install the app.
Android

Tap Install TeamViewer QS (Quick Support).
Apple iOS (for Geode Connect) Tap Install TeamViewer QS (Quick Support). 

 

Additional Software for Devices

If you are installing AnyDesk on an Archer 4, Mesa 3 Android, Cedar CT8x2, Archer 3, or Allegro 3, you may need to install additional software for TeamViewer to work on the device. 

Device Additional Software
Archer 4 &
Mesa 3 Android

Android devices require a dedicated add-on. If none is detected, the TeamViewer app prompts you to install the Universal add-on when you try to connect remotely.

  1. At the prompt, tap Download.
  2. Tap Enable when prompted to install the Universal add-on.
  3. On your Android device, navigate to the Accessibility menu.
  4. Enable the Universal add-on accessibility service. You are now ready to use TeamViewer. 
Cedar CT8x2

If TeamViewer is not working, install the APK add-on: 
ttps://apkpure.net/add-on-tormaxx/com.teamviewer.quicksupport.addon.tormaxx
Archer 3 & Allegro 3

Download and install the following APK for remote viewing:
https://junipersys.com/data/support/A3/TeamViewerQS-playstore.apk

On Allegro 3, this app will appear in portrait instead of landscape until you are connected. For full remote control, download and install the following add-on: 
https://junipersys.com/data/support/A3/TeamViewerAddon_juniper_A3-signed.apk

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Archived 

TeamViewer for Mesa 2 Android

For Mesa 2 Android, download the following file:

TeamViewer-Addon-10_11_2017.zip

  1. After downloading, open the Astro file manager app.
  2. Locate this file under Locations > Primary > Download.
  3. Extract and run the TeamViewerQS.apk file.
  4. If instructed, run the TeamViewerQSAddon_teclast.apk file.
  5. When prompted, enable installation of apps from unknown sources.

To allow an incoming TeamViewer session on Mesa 2 Android, 

  1. Tap Allow.
  2. Immediately press the Home button (circle). If not, the unit may lock up and require a reboot.

Note: TeamViewer no longer supports the operating system version used by Mesa 2 Android. The app may not work on your device.

 
Reviewed & Approved: 21May2025 JB; Update–18Jul2023, Original article–26May2021