TeamViewer remote control

18 Jul 2023

TeamViewer is a trusted third party app that allows you (or another authorized person) to remotely connect to your device. A Juniper Systems support engineer can use TeamViewer to remotely diagnose and repair your rugged handheld computer, Geode, or other device. Downloading TeamViewer before contacting a Juniper Systems support engineer can speed up your service call.

TeamViewer QS (QuickSupport)

Install TeamViewer QS (Quick Support) on the device that needs support.  

Operating System Action
Windows Downloads an executable file. Open the file and install the app.
Android Opens TeamViewer in Google Play. Download and install the app.
Apple (for Geode Connect) Opens TeamViewer in the App Store. Download and install the app.

TeamViewer for Cedar CT8x2

If you are attempting to use TeamViewer to share remote control for the Cedar CT8x2 and it is not working, install the following APK add-on:


TeamViewer for Archer 3 and Allegro 3

For Archer 3 and Allegro 3, download and install the following APK for remote viewing:

On Allegro 3, this app will appear in portrait instead of landscape until you are connected.

For full remote control, download and install the following add-on:

TeamViewer for Mesa 2 Android

For Mesa 2 Android, download the following file:

  1. After downloading, open the Astro file manager app.
  2. Locate this file under Locations > Primary > Download.
  3. Extract and run the TeamViewerQS.apk file.
  4. If instructed, run the TeamViewerQSAddon_teclast.apk file.
  5. When prompted, enable installation of apps from unknown sources.

To allow an incoming TeamViewer session on Mesa 2 Android, 

  1. Tap Allow.
  2. Immediately press the Home button (circle). If not, the unit may lock up and require a reboot.

Note: TeamViewer no longer supports the operating system version used by Mesa 2 Android. The app may not work on your device.

Update–18Jul2023, Original article–26May2021