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TeamViewer remote control

10 Nov 2017

Updated - 4 Feb 2020

TeamViewer allows remote control of computers over the Internet. When calling our support team, it can be helpful to first launch the following web link from the computer.

https://get.teamviewer.com/JS_Handheld

 

If you are using the custom Android AOSP (Open Source Project) operating system such as on an Allegro 3, Archer 3, or Mesa 2 with optional Android 5.1.1, you will need to manually download and install the following file instead.

TeamViewer-Addon-10_11_2017.zip

After download to AOSP, open the Astro file manager app, locate this file under Locations > Primary > Download, then open to extract and run the TeamViewerQS.apk file.

On Mesa 2 with Android, you may then also need to run the TeamViewerQSAddon_teclast.apk file. You may be requested to enable installation of apps from unknown sources as is required. When you run TeamViewer to allow an incoming session, after tapping Allow you must immediately press the bottom Home (circle) button within a second or two to continue. If not, then the unit may lock up and require reboot.