Using AnyDesk for Remote Access

19 May 2025

AnyDesk is a trusted third-party app that is compatible with Windows and Android and allows you (or another authorized person) to remotely connect to your device. A Juniper Systems support engineer can use AnyDesk to remotely diagnose and repair your rugged handheld tablet, Geode, or other device. Downloading the app before contacting a Juniper Systems support engineer can speed up your service call. 

Note: The installation steps were performed on an Archer 4 running Android 14. Prompts and steps may vary depending on the device's Android version.

Step 1: Install AnyDesk on the Device.

  1. Install the AnyDesk app.
Operating System Installation Instructions
Windows Tap Install AnyDesk for Windows. Open the executable file and install the app.
Android Install AnyDesk Remote Desktop from the Google Play Store.
  1. Open the AnyDesk app.

AnyDesk prompts you to set up the app. 

  1. Tap OK to set up the app permissions and settings.
  2. In Setup, tap Notifications.
  3. Tap OK to grant permission for notifications.

  1. Turn on All AnyDesk Notifications.


     
  2. Tap the Back arrow.
  3. In Setup, tap File Access.


     
  4. Tap OK.
  5. Turn on Allow access to manage all files.


     
  6. Tap the Back arrow.
  7. Do one of the following based on the device's operating system:

Step 2: Install AnyDesk Plugin AD1 (Android Only).

For Android devices, the AnyDesk Plugin AD1 enhances the performance of AnyDesk. To install the plugin,

  1. In Incoming Connections, tap Install! next to Plugin AD1.

AnyDesk opens the app in the Google Play Store.

  1. Tap Install.

  1. Close the Google Play Store, and return to the AnyDesk app.
  2. Tap Activate! next to Plugin AD1.


     

AnyDesk opens Accessibility.


 

  1. Tap AnyDesk Control Service AD1.
  2. Turn on Use AnyDesk Control Service AD1. 


     
  3. Tap Allow to enable AnyDesk Control Service to have full control of your device.


     
  4. Tap the Back arrow.
  5. Close Accessibility and return to the AnyDesk app.
  6. Tap Consent! next to Plugin AD1.


     
  7. When prompted, tap Agree.
  8. Tap Overlays.
  9. Tap OK to allow overlays for AnyDesk.


     
  10. In Display over other apps, tap AnyDesk.


     
  11. Turn on Allow display over other apps.


     
  12. Close the screen, and return to the AnyDesk app.
    Setup is now complete.
  13. Tap the Back arrow to close Setup. 

Step 3: Use AnyDesk for Remote Access.

When you ready to work with a Juniper support technician,

  1. Open AnyDesk, and give your 10-digit address to the technician.
     

When you have an incoming connection request, the following screen appears.

 

  1. In Permission Profile, select Full Access or Unattended Access.
  2. Tap Accept.

While recording or casting with AnyDesk, the app will have access to all of the information that is visible on your screen or played from your device. 

  1. To begin recording or casting, tap Start now.


     
  2. To end the connection, tap the Close icon.

 

 

Reviewed & Approved: 19May2025, JB, TR