Rugged Tablets and Handhelds for Field Service Solutions

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Field Service

Rugged Tablets and Handhelds for Field Service Solutions

Supporting field service technicians on-site, in the office and everywhere else.

Field service technicians find themselves called out to all kinds of different jobs in various environments, and the work they accomplish requires more than outdated pen and paper forms. Often involving maintenance, repair, and asset management, the work field service technicians perform has evolved with the introduction of rugged tablets, speeding up the typical workflow.

Imagine pulling up diagnostic information and manuals on a large 10.1-inch tablet with a sunlight-readable display and intelligent touch profiles. Juniper Systems’ Mesa® Pro is designed with these features, plus battery hot-swapping, and an ergonomic design that prevents user fatigue, ensuring both you and your tablet can last the whole workday. Mesa® Pro is also IP68 certified, the first 10-inch tablet to achieve that certification with active cooling. Or, for a more compact solution, our Mesa 3 is also IP68 certified, ergonomically designed, and runs Windows 10, so you can have a powerful operating system on a tablet with a 7-inch screen. Any tablet in the Mesa line will quickly become an essential part of your workday!

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TELECOMMUNICATIONS

From mapping telecom lines for maintenance and repair to completing work order forms with ease, Juniper’s total solution means you can work effectively and accomplish the same tasks while you are out in the field as you would in the office. Uinta mapping and data collection paired with our highly accurate Geode GNSS receiver collects data, including location, notes and even photos tied to a geographic pin.

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UTILITIES

In the Utility sector, field service technicians are essential to keeping everything running smoothly, from constructing the infrastructure to supporting the customers who use it. Having the right tools with you, whether you are in a customer’s home, out in a field by yourself or collaborating on a solution in the office, makes you a more effective technician. Juniper’s rugged tablets and handhelds are ideal for managing every aspect of utility maintenance.

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SERVICE THAT KEEPS YOU GOING

Even field technicians need support while they are on the job. To reduce downtime due to support issues, we make it a priority to help you troubleshoot and get working again quickly. Juniper System’s customer support is housed in the same building where our products are designed and assembled. When you reach out to our team via phone, email or chat, you will reach someone in Utah, USA! 

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Total Solution Package

As a U.S. manufacturer of ultra-rugged tablets and GPS receivers, Juniper Systems created Uinta to put the finishing touch on this industry-leading mapping and data collection powerhouse solution.

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CUSTOMIZATIONS, CONFIGURATIONS, AND INTEGRATIONS

Juniper Systems is proud to offer a variety of customization, configuration, and integration options. By building our devices to order, users can configure the device that best fits their needs. With various levels of customization available, users can do anything from a simple custom branding to a fully modified rugged tablet. Our devices are also built for integration with various sensors, expansion areas, and other unique functions. To learn more, visit our OEM and customization page.

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Uinta Mapping and Data Collection Software

Uinta allows for efficient data capture and professional mapping all while being user-friendly. Customize project templates to match your job(s) and share professional looking PDF reports and data files with customers. Custom points allow for easy mapping of assets. Uinta also serves as a powerful software for underground mapping* of utility assets. *Mapping underground assets requires additional hardware not included in Juniper Systems’ utility mapping solution. Please contact us for more information.

Mesa 3 Rugged Tablet

Powered by Windows 10 Professional, the Mesa 3 Rugged Tablet offers outstanding performance in the field and in the office. Simply connect the Mesa to a Geode Sub-meter GPS Receiver and launch Uinta for a complete utility mapping experience.

Geode Sub-meter GPS Receiver

The Geode is perfect for utility GPS mapping. High-accuracy, rugged design, one-button simplicity, and easy-to-use, all at an affordable price.

Mesa Pro Rugged Tablet

Combining rugged design and powerful processing, the Mesa Pro Rugged Tablet offers outstanding performance in the plant and in the office, powered by Windows 10 Professional.

Frequently Asked Questions

Rugged tablets and handhelds are designed for more than a comfortable office-setting. You’ll find our rugged tablets in challenging and downright uninviting environments like dark and dusty warehouses, wet and muddy fields, and cluttered work vehicles that many people call their office. Bumps, drops, water and dust ingress, all the scary possibilities that will stop a consumer tablet won’t slow down a rugged tablet.

The standards for rugged tablet testing are Military Standard Certified Testing against drops and Ingress Protection (IP) testing to protect against water and dust harming vital internal systems in the tablet. At Juniper Systems, we actually test beyond these standards. We test-to-fail which means we push our handhelds to the breaking point just like our customers do.

Juniper products are fitted with a TPM (Trusted Platform Module) chip v2.0 which improves the security on your device with a cryptographic key to protect your work.

Juniper’s rugged tablets are 4G LTE multi-carrier capable, so you can choose the provider with the best coverage in your area.

Any software or apps that you can run on Windows 11 are compatible with Juniper’s rugged tablets.

Lifespan is one of the features that really sets apart a rugged tablet from a consumer tablet. Rugged devices can last 10+ years with regular use.

Juniper offers a 2-year warranty on all of our products and a lifetime of phone, email and chat support. Even if a product becomes EOL (End of Life), we continue support for 3-5 years. Sometimes the data you have on your tablet is more valuable than the tablet itself. A Juniper rugged tablet provides greater physical protection over a consumer tablet; however, should your device need repairs, we prioritize recovering any data stored on the tablet.

A rugged tablet can help a field service technician bridge the gap between office work and their work in the field and it replaces the age-old solution of pen and paper. A technician can easily pull up schematics and other diagnostic files to view while they are on the job. All-day battery life, powered mounting solutions, a sunlight-readable display and other features were designed specifically to help keep technicians more mobile and effective than ever before.

Any program, software or app you run on your current Windows 11 computer will be compatible with a Juniper rugged tablet.

With Juniper’s range of rugged tablets, field service technicians can find the perfect tablet for their day-to-day job. The Mesa Pro’s 10.1-inch screen shows more information at a time which requires less scrolling and recentering from the user. The Mesa 3’s smaller design is ideal for techs who use their tablet almost nonstop throughout the day. Other optional features can turn a Juniper rugged tablet into the tool you can’t live without, including barcode scanners, sensors and dedicated space for further expansions.