Warranty and Repair Information

Limited Product Warranty

Two-Year Warranty

Juniper Systems, Inc. (“Juniper”) warrants that the Allegro Wireless Keyboard shall be free from defects in materials and workmanship, under normal intended use, for a period of 24 months from date of purchase, excepting that this warranty shall not apply to accessories.

Ninety-Day Warranty

Juniper warrants the following shall be free from defects in materials and workmanship, under normal intended use, for a period of ninety (90) days from the date of shipment:

User documentation
Accessories

Warranty Exclusions

This warranty shall not apply if:

the product has been set up improperly or has been improperly installed or calibrated,
the product is operated in a manner that is not in accordance with the user documentation,
the product is used for a purpose other than for which it was designed,
the product has been used in environmental conditions outside of those specified for the product,
the product has been subject to any modification, alteration, or change by or on behalf of customer (except and unless modified, changed or altered by Juniper or under direct supervision of Juniper),
the defect or malfunction results from misuse or accident,
the product has been opened or tampered with in any way (such as the tamper evident VOID label indicating certified IP [Ingress Protection] seal area has been tampered with or removed).

Parts that are excessively worn are not covered under warranty. These may include, but are not limited to, the hand strap.

The product warranty does not cover third-party handheld devices and the Quad Lock system.

This warranty is exclusive and Juniper will not assume and hereby expressly disclaims any further warranties, whether expressed or implied, including, without limitation, any warranties as to merchantability, fitness for a particular purpose, noninfringement or any warranties arising from the course of performance, dealing, or usage of trade. Juniper specifically makes no warranties as to the suitability of its products for any particular application. Juniper makes no warranties that:

its products will meet your requirements or will work in combination with any hardware or applications software products provided by third parties,
the operation of its products will be uninterrupted or error free, or
all defects in the product will be corrected.

Remedy

In the event a defect in materials or workmanship is discovered and reported to Juniper within the specified warranty period, after evaluation by a technician at a certified repair center, Juniper will, at its option, repair the defect or replace the defective part or product. Replacement products may be new or reconditioned. Juniper warrants any replaced or repaired product for a period of ninety (90) days from the date of return shipment, or through the end of the original warranty period, whichever is longer.

Limitation of Liability

To the fullest extent allowed by law, obligation of Juniper shall be limited to the repair or replacement of the product. Juniper shall in no event be liable for special, incidental, consequential, indirect, special, or punitive damages of any kind, or for loss of revenue or profits, loss of business, loss of information or data, or other financial loss arising out of or in connection with the sale, installation, maintenance, use, performance, failure, or interruption of any product. Any responsibility and/or liability of Juniper shall, in connection with a warranted product, be limited in maximum amount to the original purchase price.

Governing Law

This warranty is governed by the laws of Utah, U.S.A. and excludes the United Nations Convention on Contracts for the International Sale of Goods. The courts of Utah shall have exclusive personal jurisdiction in case of any disputes arising out of or in connection with this warranty.

Warranty Service

In order to obtain a warranty product repair, replacement, or other servicing, contact our customer service department or fill out the Repair Order Form within the applicable warranty period. The customer must prepay all shipping costs for delivery of the product to the repair center. Please visit our Repair Policies webpage for further details.

Warranty Repairs

Warranty information for the Allegro Wireless Keyboard is located on our website at https://junipersys.com/support/allegro-wireless-keyboard/my-product then Warranty. You can check warranty status, view warranty terms and conditions, etc.

Standard repair orders and three-day Expedite Service repair orders are valid for 30 days from the date issued. One-day Expedite Service repair orders are valid for seven days from the date issued. Wait to request a repair until you are ready to send the product.

Services and Materials Provided Under Warranty

Analysis of problem by service technical personnel
Labor and materials required to fix defective parts
Functional analysis performed after repair
Shipping costs to return unit to the customer.

Juniper strives to provide continued full repair services for our products for up to five years from the final production date of each product model. However, in some rare cases (depending on the repair need), it may not be possible to perform a repair due to an unforeseen discontinuation or lack of supplied parts from third-party vendors. Repair support for a product may continue beyond five years if obtaining replacement parts or tools remains economically feasible. Our policy is that we will do what is best and most beneficial for our customers and company.

Complete Care Service Plan

We offer service plan options that provide additional benefits through participating repair centers. Services include:

Service plan coverage up to five years from the original product ship date.
Up to a 50% discount on all charged repairs.
Expedited repairs and return shipping at no additional charge.
Replacement of worn and/or damaged parts at no additional charge.
Complete comprehensive coverage to protect your investment even when accidents occur.
Loaner product option when an expedited repair is not enough.
Priority support through a personal account specialist.

For more information about our Complete Care service plans, go to our website at https://junipersys.com/support/allegro-wireless-keyboard/my-product then Warranty/Complete Care Options or Warranty/Complete Care Terms and Conditions.

Repairs, Upgrades, and Evaluations

CAUTION: Do not attempt to repair the Allegro Wireless Keyboard yourself. This action voids the warranty.

Information about repairs, upgrades, and evaluations is located on our website at https://junipersys.com/support/allegro-wireless-keyboard/my-product and then tap Repairs. You can locate a repair center, submit a repair order, check repair status, view terms and conditions, get shipping instructions, and view lead times.

Before returning the keyboard, submit a repair order from our website and wait for confirmation or contact a repair center directly. Be prepared to provide the following information:

The product serial number. Found on the back of the Allegro Wireless Keyboard.
Name and shipping address of company/university/agency.
Best contact method (phone, fax, email, cell/mobile).
Clear, highly-detailed description of the repair or upgrade.
Credit card/purchase order number and billing address (for a repair or upgrade that is not covered by the standard warranty or an extended warranty policy).

Extended Warranties

The Allegro Wireless Keyboard can be warranted up to five years (including the standard warranty period) through the purchase of an extended warranty.

Extended warranties apply only to the Allegro Wireless Keyboard, not battery packs, user documentation, and accessories. Parts that are excessively worn are not covered under all warranty plans. These may include, but are not limited to, hand straps.

System Information

When you contact a repair center, you need some unique system ID information for your Allegro Wireless Keyboard (serial number, model number, etc.).